Booking Policy

Upon making an appointment, you are agree to abide with our cancellation policy.
We request you provide 1 hour notice for any cancellations, to allow availability of appointments for others.

Arrivals later than 15mins of the booked time will result in inconvenience to others and we may not be able to tell you when you may be seen.

In the event you are running late, please inform reception of your situation. Please be aware that other booked appointments who arrive on time will be given priority, and delays will occur.

Certificates and Referrals

Medical certificates are legal documents and are issued only when you consult with the doctor.

Please arrange an appointment to obtain a referral prior to presenting to your specialist appointment. Referrals will only be issued in consultation, to ensure adequate information is included in the referral.

Medical certificates and referrals cannot be issued retrospectively or be backdated.

Results and Recalls

For results, it is preferred that you make a follow up appointment within 2-3 days of tests.

In consultation discussion means your results can be explained thoroughly to you and an opportunity to review your condition.

We may contact your regarding your results , only if deemed necessary.

Reminders

We provide reminders about when your next immunisation is due. We provide reminders about your next pap smear, if previously done by us. We also send SMS reminders of all booked appointments made more than 24 hours ago.

Medical Records

It is our policy to ensure your confidentiality and protect your privacy. We will not allow unauthorised access to your medical records and our computers are password protected.Should you require access to your records or other information, we require a signed consent from the authorised person.

Privacy

We aim to protect your privacy and  secure storage of your health information. You can request a copy of our privacy policy which includes information about the collection, use and disclosure of your health information. Click here to see the full privacy policy.